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Women in DR Update:

with Heather Anderson, Baltimore Gas and Electric; Carrie Harkness, Consumers Energy; and Zareen Isaac, Opower. Moderated by Rachel Reiss-Buckley, E Source

presented December 9, 2014

Thank you for your interest in this Women in Demand Response update.  This was a 30-minute conversation with a few Powerpoint slides.

Rachel Reiss Buckley of E Source will facilitate a group discussion about Innovation in technology and program design that is changing the face of DR today. This dialogue is open to all PLMA members and nonmembers. The conversation will begin with five-minute DR Snapshot presentations from these industry thought leaders:

Heather Anderson
Baltimore Gas and Electric
Heather Anderson

Heather L. Anderson leads the residential demand response and behavioral energy efficiency programs at Baltimore Gas and Electric. Heather is responsible for program design, implementation, and operations of the programs, which include the PeakRewardsSM direct load control program, BGE Smart Energy Rewards® peak time rebate program and BGE Smart Energy Rewards®.

BGE’s Smart Energy Rewards® program is an innovative residential demand response program that includes price signals, comprehensive customer education, pre-event notifications to help customers reduce their consumption during summer peak demand events, and post-event notifications showing customers the bill credit they earned.

Carrie Harkness
Consumers Energy
Carrie Harkness

Carrie Harkness is a program manager with the Consumers Energy Smart Energy Efficiency Solutions team. She is responsible for the Consumers Energy Smart Energy™ Challenge and loyalty program (SEC), a community-based outreach pilot designed to promote energy efficiency and Consumers Energy’s Smart Energy Program. The SEC program will engage customers in the Grand Rapids, Michigan area through the SEC website, local events, and local organizations.

The SEC journey will lead customers through energy efficiency/Smart Energy information and eventually to their Smart Energy Portal. Customers will be given the opportunity to earn catalog coins by participating in online activities. The loyalty coins can be redeemed for prizes like gift cards and energy efficiency products. In addition to coin redemption they can also allocate energy points to the participating organization(s) of their choice.

Zareen Isaac
Zareen Isaac

Zareen M. Isaac is a Senior Engagement Manager at Opower managing client relations and business development. Responsible for Opower's most strategic domestic clients, Zareen has led multiple implementations of peak time rebate programs. Zareen's 18 years of experience spans both the public and private sector, cloud-based platform solutions, big data analytics, and software as a service products. Zareen holds an MBA from Duke University.

Today, less than 5 percent of U.S. homes participate in demand response programs. How can utilities engage the other 95 percent of their customer base to drive peak reduction that is reliable and cost effective? This past summer 4 utilities across the country deployed Behavioral Demand Response (BDR), a solution that leverages existing AMI infrastructure, big data analytics, real time communication and behavioral science, to deliver cost effective peak reduction when it really counts. Deployed without a price signal or device, BDR unlocks new energy resources beyond the meter and provides consistent peak savings with high customer satisfaction.

Rachel Reiss-Buckley
E Source
Rachel Reiss-Buckley

Rachel Reiss Buckley, director of Customer Solutions at E Source, is responsible for working with industry partners to bring new tools and information resources to E Source members. She is also a subject matter expert in smart thermostats, demand response, DSM programs, and energy-efficiency standards. She has extensive expertise in demand response programs and technologies from conducting research, consulting projects, training, and networking. Since joining E Source in 2000, she has authored studies on smart thermostats, direct load control benchmarking, sector-specific DR strategies, and innovative DR technologies. Rachel has an MS in energy policy from the University of Colorado at Boulder and a BA in political science and environmental studies from Colgate University.

Who Should Attend. Utility and regulatory staff as well as other energy industry trade allies and organizations seeking thought leadership and insight on innovative demand response methods to meet peak energy load needs, mitigate price, and manage variable generation.

How the Women in Demand Response Quarterly Update Works. When you register, you may submit a comment or question in advance. After a brief introduction and review of survey results, three lightning round presentations will be followed by a facilitated discussion. You're welcome to use a speaker phone so an unlimited number of people may participate. After the Discussion, you will receive a recording web link. Unable to participate on this day and time? Register anyway and you will automatically receive the recording link.