Posted April 17, 2023

Overview:

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Posted April 17, 2023

The Position and the Team You Will Work With

As a Senior Customer Success Manager (SCSM), you will own the successful delivery of post launch projects and overall customer satisfaction.  As part of Bidgely’s revenue organization, you will coordinate cross-functionally with our product, engineering, marketing, and sales teams to deliver multi-year, multi-million dollar regulated utility contracts.  The Senior Customer Success Manager is responsible for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross-selling and upselling).  Through relationship building and a value-based, consultative sales approach you will maintain and increase sales by cultivating relationships to meet customer operational needs. The Senior Customer Success Manager position reports to the Senior Director of Customer Success. 

What You Will Do

• Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

• Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction)

• Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling)

• Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules

• Develop an Account Plan to manage all opportunities by navigating the critical success factors, competitive challenges, partner landscape, objections and other complex issues to ensure successful outcomes in the territory

• Collaborate closely with the sales and strategy teams to present solutions in a comprehensive and compelling way that wins business

• Present regularly to the customer and Bidgely stakeholders on the status of the project(s)

• Plan and facilitate meetings between Bidgely’s executive team, the customer’s business executives, technology and procurement teams to align all parties around engagement

• Become a trusted advisor with key stakeholders at existing customers organizations

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Posted April 17, 2023

The Position and the Team You Will Work With

We are currently seeking a Technical Program Manager to join our customer onboarding team. The Technical Program manager  will be responsible for defining and overseeing the product implementation of Bidgely’s innovative energy management service with strategic utility customers worldwide. As a key member of the team, you will be utilizing your project management, technical/product knowledge and client engagement skills to deliver a solution that is highly effective and tightly integrated with the Bidgely’s customer.

About You

• Innovation - You challenge the status quo to drive impact

• Results - Be dedicated to delivering stellar outcomes, and accept nothing less. Know your goals, chart your path, and execute with precision and passion

• Quality - Quality is at the heart of everything you do.  You take great pride in your work and are a trusted resource

What You Will Bring

Preferred

• BS/MS in Computer Science or equivalent

• PMP certification or other job related certifications

• Experience working in a fast-paced start up environment

• Knowledge of SQL, Python, REST APIs, and data transformation technologies (this role is hands on) 

• At least 1+ years of experience working with gas/electric utility or renewable energy customers 

Required

• 3-6 years of experience in software integration and project management at a technology company

• At least 1+ years of experience with Agile software development methodologies

• Excellent track record of designing and delivering system architecture, implementation and deployment of successful solutions in a customer facing technical role with large enterprises

• Track record of success delivering complex, cross-functional projects with large high-touch enterprise customers, ideally with ARR of $1M+

• Excellent attention to detail

• Strong problem solving and analytical skills

• Ability to explain complex technical concepts to non-technical audiences

• Excellent time management and prioritization skills with multiple projects

• Experience with Smartsheets, Jira and/or other cloud based project management tools

• Excellent communication and conflict resolution skills; you are solution focused and seek the best outcomes for the customer and our engineering team 

• Desire and ability to stay current with latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers

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Posted April 17, 2023

This position manages the Demand Response and Technical Services group which will be comprised of 12 people. The group will be responsible for developing and running Demand Response programs, will perform technical services in support of DR activities within the group and broader technical support services for other groups within Energy Efficiency Services, and will also manage the Resiliency as a Service program. Duties include those related to managing the people within the workgroup as well as leading program administration for Demand Response and Resiliency as a Service Programs, and new program design, development and deployment. This position may also lead the development of grant applications as well as subsequent activities related to grant execution.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

CLICK HERE to read the full job description and to apply.