City of Seattle Job Opportunity: Training Strategy and Delivery Specialist

City of Seattle

Posted May 15, 2024

Position Description
Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship. 

City Light’s 2023-2028 Strategic Plan identified the implementation of “Time-of-Use” (TOU) rates as a key new program initiative to expand customer service options. Seattle City Council approved City Light’s plan to roll out customer options in multiple phases over the next few years. The new TOU Program will offer residential and small/medium general service customers new rate choices that will enable businesses and residents to save money by shifting when they use power. The TOU Program includes delivering two major information technology (IT) projects or “components” to help customers understand, manage, and reduce their energy use at specific times of the day:  

  1. Advanced View Usage in the Portal, allowing for customer interval data access. (completed November 2023)
  2. Customer Insights Solution: Energy Use & Rate Options Platform (e.g. calculator & self-serve rate comparison information) 

City Light is recruiting for a 35-month term limited assignment (TLT) for a Training Strategy and Delivery Specialist resource. This position is benefits eligible and currently has a hybrid work schedule.

This individual will collaborate with the SCL business owners, project functional analysts, IT partners, project leadership and team members to support our front-line staff who utilize our customer technology systems.
The Training Strategy and Delivery Specialist will be responsible for developing a staff training program for TOU. The specialist will design and conduct a needs analysis before building the TOU training program and will ensure it aligns with business objectives and meets the needs of various audiences across SCL. The specialist will also build course materials and teaching aids and advise on best practices for teaching diverse adult learners. This position will report to the Customer Technology Solutions, Sr Mgr.

CLICK HERE to view the full job description and to apply.