Are you a rock star researcher and writer? Are you interested in improving the relationship between utility companies and their customers? Do you have expertise in account management, contact center operations, customer experience, digital engagement, or marketing? Do you enjoy being in a player/coach role? If so, we want to hear from you. E Source provides research and advisory services to electric, gas, and water utilities with the goal of increasing the effectiveness of their operations, customer programs, and customer relationships.

We're looking for a senior or lead analyst to join our Customer Engagement Solutions research team. This team is focused on creating content that helps our clients gain a deeper understanding of their customers and engage with them most effectively. E Source, our passion for sustainability and energy efficiency fuels our work. We provide software solutions and research and advisory services to electric, gas, and water utilities with the goal of increasing the effectiveness of their operations, customer programs, and customer relationships. We're on a mission to help our clients evolve into customer-centric organizations that make data-driven decisions. And we like to have fun while we do it!

As a senior or lead analyst, you should enjoy creating unbiased content, filled with actionable advice, that helps our clients make data-driven decisions. In this role, you'll field on-demand research requests from our utility members and write in-depth research reports on topics such as utility account management, residential and business marketing, digital engagement, and corporate communications. Prior experience and proven expertise in any of these areas is critical for success in this role.

Our ideal candidate has:

• More than five years experience in account management, contact center operations, customer experience, digital engagement, or marketing
• A bachelors degree; masters degree is a plus
• A passion for helping utilities optimize their interactions with customers, as well as a desire to nurture that passion in others
• Excellent writing, analytical, communication, presentation or public-speaking, and time management skills
• Experience leading and mentoring junior staff
• Experience collaborating in a cross-functional environment to deliver complex deliverables on schedule
• Humility and a collaborative attitude - our research teams are inquisitive, open-minded, and often lean on each other for help and input in working our way through complex problems
• A team-focused mindset

CLICK HERE to read the full job posting and to apply.

We’re pleased to announce that Michael Carter has joined our company as the new president of Research and Advisory. In this capacity, he’ll oversee the team and set the strategy for the division, which supports 15 customer-centric subscription services and databases. He’ll also focus on growing the company’s capabilities.

“We’re thrilled to have Michael leading Research and Advisory. His proven leadership skills and decades of experience scaling businesses in our industry will prove invaluable in the coming years,” says Wayne Greenberg, CEO of E Source.

Carter will work collaboratively with the other E Source divisions—Management Consulting, Technology Planning and Implementation Consulting, and Data Science—to maximize the value of E Source’s offerings for utilities across the US and Canada. He has more than 25 years’ experience in data and information products and advisory and consulting services, and he has deep subject-matter expertise in energy markets, electric power generation, and power market analysis. Carter is an experienced and innovative leader with a strong background in scaling businesses in the power and utilities space. He has developed several energy industry–leading products and services. Carter is a member of many advisory boards for energy-focused businesses and start-ups. He served most recently as chief revenue officer (CRO) at Energy Acuity, CRO at Energy Exemplar, and division head at SNL Energy. Carter has an MS from Colorado School of Mines and a BS from the Australian National University. He’s based in Boulder, Colorado.

Channel Marketing Manager
Resideo is innovating the comfort, energy efficiency, and control to homeowners and businesses levering our broad network of technology-driven products and solutions. In this role, you will help launch connected services and products aimed to enable service Pros to remotely diagnose problems with home equipment, create predictive maintenance plans and provide homeowners piece of mind knowing that a pro is watching over their complex HVAC equipment.

This position will lead holistic Channel Marketing strategies for all Pro-IQ Connected Services, supporting implementation of data-driven software products and subscription business, commercialization of services, strategic account partnerships, and new market entries in the Utilities and Energy sectors. This role will build marketing pull and push strategies for subscription customers including acquiring, engaging, retaining, renewing, and upselling Recurring Monthly Revenue (RMR) services to maximize lifetime value of each subscription. You will be key member of a collaborative, cross-functional team comprised of channel marketing, sales, product management, digital, and marcomm.

JOB ACTIVITIES:

• Develop go-to-market strategies for innovative technology-based software and hardware solutions in evolving and newly defined B2B markets.
• Leverage consumer and market insights to develop product positioning, key value propositions, and messaging that resonate with identified target audiences including HVAC pros, homeowners, and utility/energy companies.
• Drive awareness and demand to achieve aggressive growth objectives working closely with product managers, sales team, and key strategic partnerships.
• Translate business objectives into marketing strategies to help guide marcom, digital, and communication teams in developing best-in-class creative, communication tactics, and experiences.
• Inform and support training strategies for internal and external partners to aid in understanding, adoption, and advocacy of innovative and evolving product and service solutions.
• Manage channel marketing budget including allocation, forecasting, and reconciliation of dollars.
• Drive purchase, enrollment, activation, and engagement experiences through digital, app, email, social and other communication tactics.

YOU MUST HAVE:

• Bachelor's Degree in Marketing or related fields is required
• 5+ years with B2B product solutions or other relevant experience

CLICK HERE to read the full job description and to apply.

Client Services National Account Associate
You will be responsible for effective and efficient marketing, communication and management of NTC’s program clients. You will manager client accounts throughout each part of the sales cycle: proposal, negotiation, contract review, program creation, approval of assets, regular reporting, program updates, year-end reports and contract renewal. Simultaneously you will drive your client’s program through NTC from contract signing, defining deliverables, collaboration or negotiation between departments and client, and defining all messaging to meet outcomes. You will be a liaison and advocate.

This position also includes:

• Renewing, maintaining, cross-selling, and upselling NTC’s existing business with current clients, grow business relationships with current clients and bringing new clients on board.
• Aiding clients to better understand the full potential of NTC’s products
• Act as liaison between the client and other NTC departments.
• Collaborating with departments to improve customer support programs and enhance customer satisfaction.
• Act as liaison between NTC and client from negotiation and issuing of contracts to final evaluation reports to contract renewal.
• Provide regular updates to clients on the progress of School Communications and Production projects and campaigns that directly affect each client.
• Develop open and effective channels of communication with each client that can be employed by other departments as well.
• Increase revenue of existing NTC accounts.
• Encourage revenue growth by inspiring clients to purchase accessories and additional services.
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
• Manage and support sales efforts.

Who you are:

• an excellent communicator with excellent written and verbal skills
• an experienced negotiator
• a confident and persuasive speaker
• big picture strategist
• a tactical planner
• a collaborator that works well with people and are comfortable driving processes and plans
• persistent and tenacious.
• tech-savvy and comfortable with digital processes
• energized by success

CLICK HERE to read the full job description and to apply.