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If you would like to submit an item to include on the PLMA Member News page, please email it, along with a short description, to [email protected].
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Research Analyst - Customer Engagement Solutions
Are you a rock star researcher and writer? Are you interested in improving the relationship between utility companies and their customers? If so, E Source would like to hear from you. We provide research and advisory services to electric, gas, and water utilities with the goal of increasing the effectiveness of their operations, customer programs, and customer relationships.
We’re looking for an analyst to join our Customer Engagement Solutions research team. This team is focused on creating content that helps our clients gain a deeper understanding of their customers and how to engage with them most effectively.
Here are the values we live by at E Source:
- Be the best at what you do—provide high-quality work in all aspects of your job.
- Do the right thing—have integrity, be trustworthy, and put the team above personal gain.
- Lead the change—lead with curiosity, innovate, and embrace change in order to grow.
- Cultivate community—build relationships, assume positive intent, and foster a culture of inclusivity.
As an analyst, you should enjoy creating unbiased content, filled with actionable advice, that helps our clients make data-driven decisions. In this role, you’ll field on-demand research requests from our utility members and write in-depth research reports on topics such as utility account management, residential and business marketing, digital engagement, and corporate communications. Prior experience in any of these areas will set you up for success in this role.
How you’ll contribute to our mission
- Conduct research via primary and secondary sources
- Build subject-matter expertise in one or more of the areas the Customer Engagement Solutions team covers (customer experience, digital engagement, and contact center operations)
- Answer customer research requests, often on a tight deadline
- Think critically to identify trends, best practices, and insights to help our members better serve and engage with their customers
- Contribute to producing innovative, ground-breaking reports
- Co-present research findings via virtual and in-person events
What will make you a good fit:
- Up to five years of professional experience
- A bachelor’s degree in journalism, business, marketing, communications, public policy, energy, political science, or a related field, preferred
- Experience in marketing/communications, customer experience, digital engagement, and/or contact center operations
- Exceptional presentation, writing, and document-preparation skills
- Strong writing, research, analytical, communications, and interpersonal skills
- A demonstrated interest in energy efficiency, water efficiency, or sustainability, preferred
- The ability and desire to develop and grow utility sector or subject-matter expertise and contribute to our mission of creating a more sustainable economy
Benefits
- We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
- We offer flexible schedules and generous paid time off as soon as you start, including three weeks of vacation, eight paid holidays, two floating holidays, and seven sick days a year. We have additional time-off banks for jury duty, bereavement, and parental leave.
- We offer a 401(k) with a 3% employer match.
The budgeted range $52,000 to $65,000, plus an annual bonus. Actual pay will be adjusted based on experience.
Ideally this person will work from our Boulder location, but we’ll also consider remote candidates.
Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Marnie Urbach
Director, Human Resources | E Source
Tel 303-345-9170
[email protected] | www.esource.com
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Open Positions at Virtual Peaker
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Product Portfolio Manager Opportunity
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Canada Invests in Clean Technologies for Electric Vehicles
Toronto, Ontario – July 29, 2021: The Government of Canada is making it easier for Canadians to drive electric and transforming the way Canadians get to where they need to go.
Today, as part of #EVWeekinCanada, Nathaniel Erskine-Smith, Member of Parliament for Beaches–East York, on behalf of the Honourable Seamus O’Regan Jr., Minister of Natural Resources, announced a $12.7-million investment in six clean energy technologies projects to help put Canadians in the driver’s seat on the road to a net-zero future. The investments include:
- $4.95 million to Hydro One Limited to develop a pilot for heavy-duty electric truck charging stations in Ontario. Hydro One’s pilot for electric trucks will be a model for other utilities and businesses interested in pursuing solutions to electrify heavy-duty transportation across Canada.
- $2.5 million to the Toronto Transit Commission to implement a smart charging platform for its electric bus fleet. This project is expected to deliver a system to manage peak energy demand and reduce GHG emissions and overall infrastructure costs while optimizing the use of electric buses.
- $2 million to Opus One Solutions to demonstrate a shared economy model for EV chargers. The project will seek to understand and address the impact of residential EV charging on local networks, as well as assess the potential of repurposing private home chargers through a sharing platform for public use to support growing EV adoption.
- $1.32 million to Alectra Inc. to develop and implement an EV model for single-family and multi-unit residential buildings. The project will provide convenient and affordable access to EV chargers, manage energy cost increases and provide incentives for encouraging off-peak EV charging in the residential sector.
- $1.3 million to Geotab Inc. to demonstrate an enhanced SmartCharge Incentive system that includes price signals to allow EV owners to have different charge windows to avoid or limit popular charging times. A price signal allows for an additional incentive for EV owners to charge at a specific time to shift electrical loads at the grid level.
- $635,000 to Blackstone Energy Services Inc. to test drive a cost-effective vehicle-to-grid system that uses energy stored in EV batteries to provide cost savings to EV owners by encouraging them to discharge energy during peak electricity demand periods. The project will also provide cost savings to facility operators by offsetting power consumption during these periods.
CLICK HERE to read the full press release.
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New EV Chargers Coming to Ontario
Toronto, Ontario – July 27, 2021: The Government of Canada is making it easier for Canadians to drive electric — transforming the way Canadians get to where they need to go.
Today, as part of #EVWeekinCanada, Adam van Koeverden, Parliamentary Secretary to the Minister of Diversity and Inclusion and Youth and to the Minister of Canadian Heritage (Sport), on behalf of the Honourable Seamus O’Regan Jr., Minister of Natural Resources, announced a $2.3-million investment to Anvil Crawler Development Corporation to install 36 electric vehicle (EV) chargers across Ontario to put Canadians in the driver’s seat on the road to a net-zero future.
Anvil Crawler, Opus One Solutions, SWTCH, Energy+ Inc. and Elexicon Energy, along with site host partners, are also supporting this initiative, bringing the total project cost to $6.7 million.
This project is funded through Natural Resources Canada’s Green Infrastructure – Electric Vehicle Infrastructure Demonstration Program, which aims to accelerate the market entry of next-generation clean energy technologies. All chargers will be available for public use by September 30, 2022.
Since 2015, Canada has made a historic investment of over $1 billion to make EVs more affordable and charging infrastructure more locally accessible. These investments are building a coast-to-coast network of fast chargers and installing chargers in local areas where Canadians live, work and play. The government also provides incentives of up to $5,000 to help Canadians buy EVs and full tax write-offs for businesses purchasing them.
These investments support Canada’s new mandatory target of 100-percent zero-emission light-duty vehicle sales by 2035. Driving down transportation emissions is critical to achieving Canada’s ambitious climate change targets and requires a combination of investments and regulations to support Canadians and industry in this transition.
The government supports green infrastructure projects that create good, middle-class jobs and get us to net-zero emissions by 2050.
CLICK HERE to read the full press release.
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