PGE Job Opportunity - Senior Energy Partner Demand Response Program Manager

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Portland, Oregon

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!

Department Summary
The Flexible Load Product Management Team is responsible for the design and evolution of PGE’s flexible load pilots and programs to ensure that PGE meets the goals of the Integrated Resource Plan (IRP) as well as its growing need to create flexible capacity to support decarbonization goals. The FLP Team works cross-functionally to develop PGE’s Flexible Load Program Roadmap in service to our business and regulatory requirements.

Position Summary/Purpose
The Energy Partner Program Manager will manage PGE's commercial demand response program, Energy Partner, and our commercial energy services program, Energy Expert. These programs play a key role in PGE's flexible load plan to increase our ability to use renewable energy and ensure energy affordability for our customers. The Program Manager role will ensure the on-going success of the Energy Partner program by continuing to develop the program strategy and by managing program and vendor performance. Successful applicants will bring deep program management and regulatory experience as well as passion for being a part of the team shaping the future of PGE.


  • Market Knowledge and Product Analysis: Serves as expert in the target market and responds to changing market demands; completes comprehensive competitive and market analysis to appropriately position assigned products; maintains market knowledge through key trade publications and participation in trade organizations and meetings/trade shows for target segment.

  • Product Strategies: Develops innovative, creative and cost-effective strategies that drive the success of assigned products; ensures vision and strategy are aligned to corporate strategy; serves as the expert for assigned products in product portfolio; champions the features and benefits of assigned products in product portfolio; participates in determining best uses of company resources for program goals.

  • Product Performance and Evaluation: Tracks program/product performance and analyzes promotion/channel effectiveness; identifies and evaluates potential product enhancements or extensions; documents and reports on findings; determines how to use data to make product enhancements; recommends changes to incorporate in future efforts.

  • Product Life Cycle Management: Manages the life cycle of products through the growth, maturity, and decline/discontinue stages and determines trajectory of assigned product lines; project manages enhancement development and implementation; expands program participation among customers.

  • Internal Collaboration: Collaborates with stakeholder departments to execute product strategies, identifies customer profiles, awareness and satisfaction, drawing promotion lists and planning promotions.

  • Customer Experience: Designs and implements customer service processes and procedures to ensure high quality customer experiences; supports customers who have questions or challenges with products or tools associated with the product; determines product changes that increase customer satisfaction.

  • External Relations and Communication Represents: PGE on committees related to assigned products; establishes and maintains relations with industry organizations; communicates with trade organizations to identify developments and ensure PGE is on the forefront of marketing opportunities.

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