E Source Job Opportunity: Senior Consultant - Solutions Architect
Do you enjoy helping utilities with big technology projects? Do you thrive when working with cross-functional teams to find solutions to utility technology issues? Do you like to develop and deliver solutions to complex problems encountered by utility companies? Do you find fulfillment in driving change and helping utilities modernize their technologies?
At E Source, our passion for sustainability and energy efficiency fuels our work. We provide research and advisory services to electric, gas, and water utilities with the goal of increasing the effectiveness of their operations, customer programs, and customer relationships. We're on a mission to help our clients evolve into customer-centric organizations that make data-driven decisions. And we like to have fun while we do it! At E Source, work is not an antonym of play.
Here are the values we live by at E Source:
- Be the best at what you do - provide high-quality work in all aspects of your job.
- Do the right thing - have integrity, be trustworthy, and put the team above personal gain.
- Lead the change - lead with curiosity, innovate, and embrace change in order to grow.
- Cultivate community - build relationships, assume positive intent, and foster a culture of inclusivity.
The senior consultant is a key participant in assigned client engagements. The successful candidate will contribute to consulting projects of all sizes, providing support wherever needed. They'll contribute domain expertise across all practice areas - strategy, planning, and implementation - depending on business needs and skill sets. They'll lead the development of their respective practice area and will take an active role in thought leadership and knowledge-management activities.
This person will also contribute to direct and indirect sales activities, supporting proposal development and identifying opportunities with existing clients. They'll actively build productive networks with our clients staff, subconsultants, and vendors.
CLICK HERE to read the full job opportunity or to apply.
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Senior Analyst - Customer Engagement Solutions
Are you a rock star manager with research experience? Are you interested in improving the relationship between utility companies and their customers? If so, E Source would like to hear from you. We’re looking for a manager to lead our Customer Engagement Solutions research team. This person will oversee the delivery of research services that cover customer experience, marketing, communications, account management, and more. We provide independent research, information, advisory, and consulting services to utilities, cities, and their partners. Our mission is to build a sustainable future in partnership with our clients.
Here are the values we live by at E Source:
- Be the best at what you do—provide high-quality work in all aspects of your job.
- Do the right thing—have integrity, be trustworthy, and put the team above personal gain.
- Lead the change—lead with curiosity, innovate, and embrace change in order to grow.
- Cultivate community—build relationships, assume positive intent, and foster a culture of inclusivity.
The ideal candidate for this role has:
- People management experience. You’ll manage, coach, and support the development of team members.
- Research experience and passion. You’re a research professional with an impressive track record. We’d prefer a candidate with at least five years of experience. You have experience planning and delivering research projects of varying size, scope, and time frames. We’d prefer a candidate with experience in contact center operations, customer experience, account management, or marketing and communications.
- Humility, a collaborative attitude, and a team-first mindset. You know there are things you don’t know, and that energizes you. You believe two brains are better than one, and you proactively seek support, advice, and guidance from others. You’re proficient at working across multiple teams to accomplish large and small goals.
- Creativity and openness. You aren’t afraid to share your ideas for how we might do things differently, and you’re comfortable with divergent thinking.
- An affinity for data. You seek good, comprehensive data to inform your decisions, while also acknowledging that sometimes you must rely on your judgement.
- A strategic, growth-focused mind. You see many paths for growth, but you also know that investing in one thing means not investing in another. You ask great questions and think through the risks and opportunities of decisions.
- Rigor and discipline. You understand that without discipline and process, big ideas don't go far. You appreciate effective processes and actively work to improve flawed ones. You manage your time well and your coworkers can count on you to do what you say you’ll do.
- Industry experience. We’d prefer if you had experience working in or with electric, gas, dual-fuel, or water utilities.
The manager will actively participate in cross-team engagements and guide members of the team to successful project deliveries. The manager will need to wear multiple hats and employ a ‘do whatever it takes’ attitude to make sure the team’s needs are supported and the staff is actively growing their expertise.
What will make you a good fit
- At least five years of professional experience in a combination of research and management roles
- A bachelor’s degree in journalism, business, marketing, communications, public policy, energy, political science, or related field preferred
- Experience in customer experience, digital engagement, or contact center operations
- Experience managing a diverse team of subject-matter experts, market researchers, or content creators
- Exceptional presentation, writing, and document-preparation skills
- Strong writing, research, analytical, communications, and interpersonal skills
- Demonstrated interest in energy efficiency, water efficiency, or sustainability preferred
Benefits
- We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
- We offer flexible schedules and generous paid time off as soon as you start, including three weeks of vacation, eight paid holidays, two floating holidays, and seven sick days a year. We have additional time-off banks for jury duty, bereavement, and parental leave.
- We offer a 401(k) with a 3% employer match.
The budgeted salary for this position is $60,000 to $85,000 + annual bonus. Actual pay will be adjusted based on experience.
Ideally this person will work from our Boulder location, but we’ll also consider remote candidates.
Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Marnie Urbach
Director, Human Resources | E Source
Tel 303-345-9170
[email protected] | www.esource.com
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Research Analyst - Customer Engagement Solutions
Are you a rock star researcher and writer? Are you interested in improving the relationship between utility companies and their customers? If so, E Source would like to hear from you. We provide research and advisory services to electric, gas, and water utilities with the goal of increasing the effectiveness of their operations, customer programs, and customer relationships.
We’re looking for an analyst to join our Customer Engagement Solutions research team. This team is focused on creating content that helps our clients gain a deeper understanding of their customers and how to engage with them most effectively.
Here are the values we live by at E Source:
- Be the best at what you do—provide high-quality work in all aspects of your job.
- Do the right thing—have integrity, be trustworthy, and put the team above personal gain.
- Lead the change—lead with curiosity, innovate, and embrace change in order to grow.
- Cultivate community—build relationships, assume positive intent, and foster a culture of inclusivity.
As an analyst, you should enjoy creating unbiased content, filled with actionable advice, that helps our clients make data-driven decisions. In this role, you’ll field on-demand research requests from our utility members and write in-depth research reports on topics such as utility account management, residential and business marketing, digital engagement, and corporate communications. Prior experience in any of these areas will set you up for success in this role.
How you’ll contribute to our mission
- Conduct research via primary and secondary sources
- Build subject-matter expertise in one or more of the areas the Customer Engagement Solutions team covers (customer experience, digital engagement, and contact center operations)
- Answer customer research requests, often on a tight deadline
- Think critically to identify trends, best practices, and insights to help our members better serve and engage with their customers
- Contribute to producing innovative, ground-breaking reports
- Co-present research findings via virtual and in-person events
What will make you a good fit:
- Up to five years of professional experience
- A bachelor’s degree in journalism, business, marketing, communications, public policy, energy, political science, or a related field, preferred
- Experience in marketing/communications, customer experience, digital engagement, and/or contact center operations
- Exceptional presentation, writing, and document-preparation skills
- Strong writing, research, analytical, communications, and interpersonal skills
- A demonstrated interest in energy efficiency, water efficiency, or sustainability, preferred
- The ability and desire to develop and grow utility sector or subject-matter expertise and contribute to our mission of creating a more sustainable economy
Benefits
- We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
- We offer flexible schedules and generous paid time off as soon as you start, including three weeks of vacation, eight paid holidays, two floating holidays, and seven sick days a year. We have additional time-off banks for jury duty, bereavement, and parental leave.
- We offer a 401(k) with a 3% employer match.
The budgeted range $52,000 to $65,000, plus an annual bonus. Actual pay will be adjusted based on experience.
Ideally this person will work from our Boulder location, but we’ll also consider remote candidates.
Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Marnie Urbach
Director, Human Resources | E Source
Tel 303-345-9170
[email protected] | www.esource.com
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