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Gulf Power's Energy Select Program
with David Eggart and Tommy Gardner, Gulf Power, and Jason Cigarran, Itron
Thursday, June 14, 2018; 12:30 - 1:00 p.m. Eastern

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Learn why Gulf Power’s Energy Select Program was a 15th PLMA Award Winner as a Program Pacesetter.

As the first fully-automated price-based demand response program, Energy Select was designed to reduce generation needs, better use existing capacity, and enhance customer satisfaction. The Energy Select rate features four tiers that better reflect the cost of producing electricity during those periods, and customers pre-program central cooling and heating systems, electric water heaters and pool pumps to respond automatically to the different prices. As many utilities have struggled to successfully implement price-based DR programs, this “set it and forget it” approach enables easy customer participation. Over the years, the program's enabling technology has evolved to meet the changing needs of Gulf Power and its customers. The program initially used one-way paging for communication into the home and customers had to program the devices through the thermostat. Using Itron's IntelliSOURCE Enterprise software, Energy Select now leverages customer's Wi-Fi networks for two-way communications and devices are programmed through a mobile device or computer. The technology improvements have dramatically increased enrollments, improved customer satisfaction and reduced service costs. Gulf Power deserves recognition for being a pioneer in price-based demand response as well as for its commitment to innovation that has significantly increased the value of the Energy Select program for the utility and its customers.

David Eggart Gulf Power

David began his career at Gulf Power in January 1983 as a co-op student in the Load Research section of the Marketing Department. He has also held positions as a Residential Representative, Market Research Specialist, Residential Energy Supervisor, and Energy Select Team Leader. David was responsible for the development and implementation of this Price Response Load Management Program at Gulf Power Company, as well as the daily operations and success of the Program. His current position is Energy Efficiency Supervisor. David graduated from the University of West Florida in April of 1984 with B.S. in Management. He also holds an M. S. in Management from Troy State University.

Tommy Gardner Gulf Power

Tommy Gardner is the Program Manager for Gulf Power Company’s Energy Select program. Tommy has worked for Gulf Power marketing since 2007 as a Field Service Rep, Residential Energy Consultant, and Market Specialist. His prior experiences include over 10 years in the HVAC industry. Tommy currently provides program support to customer service and the district marketing teams. He also conducts maintenance and customer feedback analysis to ensure high level program satisfaction. This analysis has helped Energy Select maintain a 95% customer satisfaction level.

Jason Cigarran Itron and PLMA

Jason currently serves as Director of Marketing Communications for Itron’s Distributed Energy Management business and is PLMAs Thought Leader Group Co-Chair. Previously Jason was the Vice President of Corporate Marketing and Communications, at Comverge, a leader in helping electric utilities achieve meaningful outcomes from demand response and energy efficiency programs. Mr. Cigarran has more than 20 years’ experience as a marketing communications professional with information technology vendors that marketed to a variety of sectors, including energy, healthcare, financial services, and customer relationship management.

Who Should Attend. Utility and regulatory staff as well as other energy industry trade allies and organizations seeking thought leadership and insight on innovative demand response methods to meet peak energy load needs, mitigate price, and manage variable generation.

How DR Dialogue Works. When you register, you may submit a comment or question in advance. After brief introductions, the two featured speakers will have an informal 30-minute conversation. You're welcome to use a speaker phone so an unlimited number of people may participate. After the Dialogue, you will receive a recording web link. Unable to participate on this day and time? Register anyway and you will automatically receive the recording link.