Navigant Publishes "Utility Customer Engagement through DSM"
Residential and C&I Customer Engagement DSM: Market Drivers and Barriers, Competitive Landscape, and Global Market Forecasts

Navigant Publishes 'Market Data: Demand Response for C&I'

The widespread adoption of digital media tools has changed the way that consumers interact with service providers of all types. Yet, direct communications between utilities and their customers have been limited to a monthly bill and negative events such as power outages or unexpectedly high bills. This history has led to low customer satisfaction. Because of the changes in consumer expectations, utilities and retail suppliers are seeking demand-side management (DSM) software solutions that can lower the cost to serve and improve customer satisfaction and engagement.

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