EnergyHub Job Opportunity: Associate Client Success ManagerEnergyHub

Located in Arizona

Posted January 25, 2023

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our clients are real utilities managing the real electrical grid that enable the normal lives of millions of real people. Our mission is to keep the grid running reliably while enabling more renewable energy and reducing reliance on fossil fuel.

We are seeking an Associate Client Success Manager. EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices. As an Associate Client Success Manager, you will support a Strategic CSM managing our Arizona client portfolio by assisting in program and platform launches, maintaining strong client relationships, and working closely with our sales, product, engineering, and marketing teams to help the client achieve their goals.

You will also support the client success team in developing strategic partnerships with other utility clients in the wider region. This includes handling foundational level operations and day-to-day processes during different points in the client life cycle.

This role is a great opportunity for someone looking to get started in, or progress on their journey with utility partnerships, and wants exposure to every stage in maintaining successful client relationships with the eye on fully managing client relationships themselves in the not-too-distant future. 

The successful candidate is a quick learner and proactive self-starter who is passionate about building relationships with clients and working with software products, has the ability to communicate data-driven messages to varying audiences, and consistently exercises sound business judgment.

Main Responsibilities

  • Support a Strategic CSM manage a cluster of our most important clients in Arizona, Including managing the launch of our platform and programs, building and maintaining strong operational client relationships, and serving as a trusted partner to your clients and our internal sales, product, engineering and marketing teams to maintain account health
  • Support the Client Success team in developing strategic partnerships with other utility clients in the wider region to grow the size of their programs
  • Be a trusted advisor by prioritizing program tasks/activities and using business judgment to balance internal needs with client goals
  • Gain insight into clients’ goals and design programs that support these targets
  • Creatively problem-solve when difficult situations arise and resolve operational obstacles
  • Act as client success advocate for program launches and manage multi-faceted programs with device partners, clients and internal teams
  • Ensure account activities are executed in a timely fashion in accordance with established standard operating procedure and assist client success team members in day-to-day tasks including taking notes during client calls
  • Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
  • Maintain consistent and frequent communication with an array of stakeholders including clients and device partners, to ensure efficient program implementation, review ongoing needs, and provide timely recommendations to help achieve program success
  • Develop knowledge of demand management, DERs (distributed energy resources), and the drivers of program success
  • Foster a deep comprehension of the product, service offerings and functionality to effectively communicate capabilities to clients, contribute to program design and provide training to client program teams

CLICK HERE to read more about the job and to apply.