Are you a rock star researcher and writer? Are you interested in improving the relationship between utility companies and their customers? Do you have expertise in account management, contact center operations, customer experience, digital engagement, or marketing? Do you enjoy being in a player/coach role? If so, we want to hear from you. E Source provides research and advisory services to electric, gas, and water utilities with the goal of increasing the effectiveness of their operations, customer programs, and customer relationships.
We're looking for a senior or lead analyst to join our Customer Engagement Solutions research team. This team is focused on creating content that helps our clients gain a deeper understanding of their customers and engage with them most effectively. E Source, our passion for sustainability and energy efficiency fuels our work. We provide software solutions and research and advisory services to electric, gas, and water utilities with the goal of increasing the effectiveness of their operations, customer programs, and customer relationships. We're on a mission to help our clients evolve into customer-centric organizations that make data-driven decisions. And we like to have fun while we do it!
As a senior or lead analyst, you should enjoy creating unbiased content, filled with actionable advice, that helps our clients make data-driven decisions. In this role, you'll field on-demand research requests from our utility members and write in-depth research reports on topics such as utility account management, residential and business marketing, digital engagement, and corporate communications. Prior experience and proven expertise in any of these areas is critical for success in this role.
Our ideal candidate has:
- More than five years experience in account management, contact center operations, customer experience, digital engagement, or marketing
- A bachelors degree; masters degree is a plus
- A passion for helping utilities optimize their interactions with customers, as well as a desire to nurture that passion in others
- Excellent writing, analytical, communication, presentation or public-speaking, and time management skills
- Experience leading and mentoring junior staff
- Experience collaborating in a cross-functional environment to deliver complex deliverables on schedule
- Humility and a collaborative attitude - our research teams are inquisitive, open-minded, and often lean on each other for help and input in working our way through complex problems
- A team-focused mindset
CLICK HERE to read the full job posting and to apply.
