PGE Job Opportunity - Operations Manager, Flexible Load Customer Programs

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Portland, Oregon

Department Summary
The Flexible Load Product Management Team is responsible for PGE’s Renewable and Demand Response portfolio. This team manages the #1 NREL Ranked Renewables Programs in the country. This team also manages the design and evolution of PGE’s flexible load pilots and programs to ensure that PGE meets the goals of the Integrated Resource Plan (IRP) as well as its growing need to create flexible capacity to support decarbonization goals. The FLP Team works cross-functionally to develop PGE’s Flexible Load Program Roadmap in service to our business and regulatory requirements.

Position Summary/Purpose
The Flexible Load Program Operations (FLPO) manager will be responsible for management of operations for PGE’s renewables and demand response pilots and programs and for managing a team of operations support staff. Responsibilities include monitoring the leading and lagging performance indicators for program performance, financial performance (including cost effectiveness), customer experience, and vendor performance. The FLPO will work closely with the Flexible Load Product Manager to leverage industry best practices for optimized program performance.


  • General Management Oversees a team of professional employees responsible for enhanced operational performance (e.g., process improvement, quality, operational analytics and product ownership) ensuring that objectives are met and all relevant standards/procedures are followed; ensures that operational problems are identified and resolved; ensures that operational procedures and working practices are current and fit for the purpose; ensures compliance with all relevant laws, regulations and policies.
  • Strategy and Planning Develops and implements overall strategy and vision for teams; oversees collaboration with other departments to ensure overall delivery of positive customer experience; oversees development and monitoring of metrics for team; develops and implements plans to facilitate employee engagement.
  • Program Management Oversees overall operational performance of program and overall program management for areas assigned, ensuring programs meet corporate and departmental goals and adapting programs to meet emerging needs; ensures programs align to one another and processes integrate.
  • Market/Product Knowledge Maintains expertise in the energy market, products and competitive offerings to ensure PGE is on the forefront of marketing opportunities.
  • Internal Collaboration Advocates, influences and implements operational enhancements; facilitates discussions with the company’s leadership team in setting key performance indicators; provides consultation on goal setting and continuous improvement activities.
  • Vendor Management May oversee vendor selection, establishing metrics and service-level agreements, monitoring vendor performance and working with vendors to resolve issues.
  • Financial Management Monitors and manages expenditures, ensuring that all financial targets are met and examines any areas where budgets/expenditures vary from plan; assists with the definition and operation of effective financial controls and decision making.
  • Resourcing Oversees resourcing decisions and planning for team; partners with HR in the definition of jobs, recruitment, evaluation and selection processes.
  • Professional Development Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team; provides guidance in the creation of development plans; monitors ongoing progress and provides coaching and mentoring and provides feedback; completes annual performance management reviews.

Minimum Qualifications
Education Requires a bachelor’s degree in business, finance or other related field or equivalent experience. Experience Prefer eight or more years in managing process improvements in a utility setting or equivalent level of similar experience

CLICK HERE to apply.