The past PLMA Award Winners are listed below.
The awards are presented annually at the PLMA Spring Conference to recognize the
efforts of the recipients for their work in the previous calendar year.
13th Award Winners presented April 2016
13th winner representatives shown left to right: John Steigers, Energy Northwest; John Wellschlager, Bonneville Power Administration; Steve Nguyen, Bidgely; Wannie Park, Ceiva; Wendy Brummer, Pacific Gas and Electric Company; Carlos Nouel, National Grid; Justin Chamberlin, CPS Energy; Thomas Artau, Duke Energy. Not pictured: Scott Jarman, Austin Energy; Michael Brown, NV Energy
Program Pacesetter – Utility: Duke Energy Florida's EnergyWise Home Program
With 418,000 participating customers and 550,000 Direct Load Control switches installed, this 653 MW load management program allows customers to reduce their energy use when demand is high by participating with their centrally-ducted heating and cooling systems, electric water heaters and pool pumps, in exchange for monthly bill credits. In 2015, the utility began transitioning from an internally developed application and legacy one-way paging infrastructure, to Comverge's IntelliSOURCE Demand Response Management System and two-way Wi-Fi and cellular DLC switches. The new platform includes variable and geographic load control, real-time asset and inventory management, and paperless, IPad-based work order management system. The utility has developed a way to more effectively and more frequently utilize resources for short-term energy demands, controlling water heaters more than 140 times per year, on average. This is an industry-leading example of continued applied technology innovation.
Award accepted by: Thomas Artau, Duke Energy
Program Pacesetter - Utility: The Pacific Northwest Aggregated Demand Response Commercial Demonstration Project
This trial project combined multiple technologies and partners in a 35-megawatt demand response resource for use as a 10-minute balancing reserve integrating intermittent renewable generation by Bonneville Power Administration (BPA). Aggregated by Energy Northwest, a regional public power joint operating agency, and its public power utility partners, the resource operated with great success over its 12-month run. The partners created from scratch a scaleable demand response platform providing real-time SCADA control and performance reporting for a distributed energy resource portfolio including industrial load, battery energy storage, ADR 2.0 automated controls, and dispatchable voltage regulation. The project offers model for public power entities to serve as a demand response resource aggregator.
Award accepted by: John Wellschlager, Bonneville Power Administration, and John Steigers, Energy Northwest
Program Pacesetter - Utility: Pacific Gas and Electric Company's Smart AC Program
This program has over 150,000 customers with one-way paging load control devices that provide peak period load reduction of approximately 80-100 MW. When PG&E's team set out to explore two-way load control switches and communication systems they discovered that the type of information available and the frequency of the information from these solutions were not adequate to mitigate identified operational risks, and effectively manage their program. PG&E lead a consortium of utility reps and worked with vendors who collaborated to reconfigure their products. The result is an increase in benefits for using Smart Grid-based, two-way load control switches. As other utilities across the country look to upgrade their one-way load control systems to two-way, they will benefit in the groundwork PG&E has done.
Award accepted by: Wendy Brummer, Pacific Gas and Electric Company
Technology Pioneer – Utility: Austin Energy
Austin Energy was one of the first to successfully harness the BYOT (Bring Your Own Thermostat) concept. It did so by partnering with technology manufacturers, and actively promoting the utilization of open standards and protocols to effectively integrate the BYOT participants into their residential DR program. The utility enhanced its legacy C&I DR programs utilizing a similar strategy that incorporates open protocols and EPRI's Demand Response Automation System in its C&I AutoDR program. An example of the results are that one building that historically was able to reduce load by about 25 KW per event has increased its load shedding to over 100 KW with Auto DR.
Award accepted by: Scott Jarman, Austin Energy
Technology Pioneer – Utility: National Grid
This utility is recognized for its comprehensive combination of technologies and strategies to achieve demand response through both dynamic prices and direct load control as well as behavioral energy efficiency through web applications and in-home displays. National Grid's Smart Energy Solutions program provides customers smart thermostats, load control devices, web apps, and in-home displays to deliver real-time energy use and compelling messages alongside personal photographs. With CEIVA Energy's software, the utility can segment customers, monitor and control a range of smart energy technologies, enable the smart meter home area network, and access full reporting and analytics. The result is a seamless end-to-end solution for the utility and its customers that integrates a range of technology providers, including Itron, Cisco, GE, Simple Energy, Verizon, and Carrier.
Award accepted by: Carlos Nouel, National Grid with Wannie Park, Ceiva
Technology Pioneer – Utility: United Energy
This Australian utility achieved significant peak load reduction per home by leveraging the Bidgely ActionDR solution, delivered via the HomeBeat consumer mobile application. The customer trial delivered personalized targets and real-time feedback to each customer via the HomeBeat app on their energy reduction efforts during the peak events. Customers on the trial also receive targeted energy saving tips based on disaggregation of each home's actual energy use as well as performance-based rewards for changes in behavior. Using the app meant information could be delivered in a simple, actionable and timely manner.
Award accepted by: Steve Nguyen, Bidgely
Thought Leader – Project: CPS Energy's My Thermostat Rewards Holiday Splash
This Black Friday holiday promotional campaign partnered with retail & thermostat partners and social media, to combine Black Friday Specials and Holidays offers with a healthy BYOT rebate. The result was 1,745 new enrollments in which was a 1.5 to 2 times lift at retail, 6 times improvement in year-over-year enrollment, a program growth of 40% during the 6-week push. This well timed and attention-grabbing campaign during the Holiday season has great potential for “leveraging” by other utilities have struggled to raise awareness of Bring-Your-Own-Thermostat program offerings.
Award accepted by: Justin Chamberlin, CPS Energy
Thought Leader – Individual: Michael Brown
Michael Brown conceptualized and then led the creation of the PLMA Demand Response training series. From concept in the Summer 2013 to a full-fledged program launch in 2015, there is now a curriculum and exam for each course in a three-part training series: Introduction to Demand Response, Demand Response Program Design and Implementation, and Demand Response Markets. Over 130 industry professionals participated in the courses during 2015. This effort created a solution that has benefited the electric utility industry by expanding the knowledge exchange among mature demand response practitioners and those new to the workforce or recently reassigned from elsewhere in the industry.
Award accepted by: Michael Brown, Berkshire Hathaway, NV Energy
12th Award Winners presented April 2015
12th winner representatives shown left to right: Awards Co-Chair Brian Solsbee, TVA with Mona Tierney-Lloyd, EnerNOC; Howard Ng, Comverge; Susan Marinelli, Pepco Holdings; Rachel Moses, Greenlots; Kristen Walsh, BGE, and Awards Co-Chair Ray Pustinger, AESC
Program Pacesetter - Regional Transmission Operator: Amprion Secondary Reserve Program
This program brought – for the first time ever in Germany – an aggregated pool of industrial loads to participate in a secondary reserve program originally intended for participation of generation assets. Program requirements included; Full capacity within 5 minutes, with 1MW minimum after 30 seconds in the called direction (positive, i.e. load reduction; negative, i.e. load increase), five-second interval communication of real-time pool capacity & forecasted capacity, and ability to follow a dynamic, modulated signal.
Award accepted by: Mona Tierney-Lloyd, EnerNOC
Program Pacesetter - Utility: Baltimore Gas & Electric PeakRewards
This program has demonstrated the ability for a residential demand response program to thrive over a period of years, make effective use of rapidly evolving technology, and do so while achieving a 92% customer satisfaction rate. The program currently serves 320,000 customer homes providing 417 MW of direct load control, has been successfully integrated into BGE's behavioral demand response program and continues to engage customers with new features including PeakRewards mobile applications & Wi-Fi thermostats.
Award accepted by: Kristen Walsh, BGE
Program Pacesetter - Utility: Pepco Holdings, Inc. Energy Wise Rewards and Peak Energy Savings Credit
Energy Wise Rewards (EWR) is a residential and small commercial demand response Direct Load Control program established in 2009. In 2013, PHI introduced the Peak Energy Savings Credit (PESC) as a behavioral demand response alternative for customers who prefer to reduce their energy use themselves. To avoid customer confusion over the two very similar demand response programs, Pepco markets the programs together as “Two ways to save. With PESC, you control your own energy reduction; with EWR, we will automatically reduce your air conditioner energy use for you.” Together, the two programs deliver more than 520 MW of load reduction and have achieved participation rates in excess of 50% in several markets, including Pepco Maryland, demonstrating that utilities can gain strong market acceptance through excellent program design and communication.
Award accepted by: Susan Marinelli, Pepco Holdings, Inc.
Technology Pioneer - Solutions Provider: Greenlots Sky Smart Charging
Greenlots and Southern California Edison are currently conducting the largest Electric Vehicle (EV) demand response pilot in North America. It is noteworthy that the SCE/Greenlots pilot is the first large scale pilot to use de facto open standards protocols OpenADR 2.0b and OCPP in combination for electric vehicle charging. The pilot has deployed 80 Level-2 chargers as the basis for a consumer behavior study which will evaluate fee-based charging and demand response (DR) at various SCE work facilities. The year-long pilot will study and even influence charging behavior through dynamic pricing and Vehicle to Grid Integration (VGI).
Award accepted by: Rachel Moses, Greenlots
Thought Leader - Solutions Provider: Comverge Evolution of Communications for Demand Response eBook
The debate around communications methods for demand response has become increasingly vibrant amongst industry stakeholders. In speaking with its utility clients, Comverge observed the need for a straightforward way to compare the pros and cons of each communications technology and understand their evolution to date. As a result, Comverge launched its thought leadership campaign with the goal of helping electric utilities better evaluate the communication methods available for their demand response programs. The Comverge Evolution of Communications for Demand Response eBook tackles the topic of sorting out wide array of DR communications options, including paging, advanced metering infrastructure, ZigBee gateways, cellular, and Wi-Fi. The eBook has been downloaded more than 500 times, has been featured in numerous editorials, and has been described by utilities as insightful, unbiased and understandable.
Award accepted by: Howard Ng, Comverge, Inc.
11th Award Winners presented April 2014
11th winner representatives shown left to right: Awards Chair Greg Wikler, Navigant, with Michael Brown, NV Energy; Ray Pustinger, Enerliance; Rich Philip, Duke Energy; Michel Losier, New Brunswick Power; Brett Feldman, Navigant
Duke Energy for Outstanding Residential Demand Response Program Design Award
Duke Energy's Power Manager® is an innovative step in residential air conditioning cycling program design. When an AC event is called, Power Manager® customers deliver a specific kW reduction based on their enrollment. Power Manager customers sign up for the level of contribution to match their goal (either 1.5 kW or 1.0 kW) participation level (their Target Cycle). The program design provides a pay-for-performance model. In addition to a one-time installation bill credit, a variable bill credit is provided for each cycling event. At year-end 2013, the Power Manager program had over 100,000 customers with a capacity 102 MWs of load relief at the meter. Power Manager with Target Cycle has been operational for over five years. Power Manager passed the UTC, TRC, and RIM program requirements.
Award accepted by: Rich Philip, Duke Energy
Kilroy Realty for Outstanding Demand Response Customer Award
Kilroy Realty has integrated an innovative suite of solutions, service providers and tools that provide a practical means to execute viable Auto-DR projects based on today's economics and in so doing has demonstrated a vision for the future value of this Auto-DR functionality. The solutions and providers include California utility sponsored Auto-DR incentives and on-bill financing with third-party HVAC Auto-DR platform, DR aggregation, and demand visualization tools. In her role as Vice President of Sustainability, Sara Neff continues to demonstrate industry leadership while advocating for energy efficiency and demand response as a speaker and panelist at numerous industry events. During 2013, Kilroy installed and enrolled 1.6 MW of Auto-DR capacity in the SCE service area with 6 buildings totaling 1 million square feet.
Award accepted by: Ray Pustinger, Enerliance
Navigant Research for Outstanding Demand Response Research Award
Navigant Research has published an outstanding report on the status of the world market for Automated Demand Response, along with a 10-year forecast on where the market is heading. Brett Feldman led and directed the collection of data from primary research and analysis. This thorough analysis for the next big step in the Demand Response industry derived from the primary and secondary research collected and, combined with the analysts' industry expertise, will be the seminal source for those wishing to understand what can and will likely happen in the next few years in this developing industry. The report gives system operators, distribution utilities, and curtailment service providers new information about the potential for ADR in their DR business.
Award accepted by: Brett Feldman, Navigant Research
New Brunswick Power for Innovative Application of Technology Award
New Brunswick Power is leading a consortium of Maritime Utilities including Maritime Electric, Nova Scotia Power, Saint John Energy as well as the University of New Brunswick to create a true "plant following" resource. This project is part of Natural Resources Canada, Clean Energy Fund. This plant controls 1,600 devices in 1,270 customer locations allowing 16.5 MW of load to participate in real-time in response to wind power forecasts with strong coordination between the system operator and participating utilities. The Project relies on customer loads having some kind of energy storage capability (for instance, water heaters, electric thermal storage heaters or commercial refrigeration units). The PowerShift Atlantic Research Project represents the next evolution of demand response, a more integrated and intelligent load management process that combines various load resources, real-time load management, and integration with the system operator.
Award accepted by: Michel Losier, New Brunswick Power
NV Energy for Outstanding Commercial Demand Response Program Design Award
NV Energy's mPowered program is one of the first to combine DR and energy efficiency for commercial buildings. NV Energy incorporated a cloud-based energy optimization software to its commercial customer base in return for participation in DR events. After the success in its own facility, NV Energy extended the program to some of its largest commercial customers - including casinos, government and commercial buildings. The cloud-based software works directly with the existing building management system and does not require new hardware or sensors, making installation of the system a simple process. Currently the commercial portion of the mPowered program covers about 3 million square feet with a load response of about 1.2 megawatts. That is expected to rise to 10 megawatts by the time the demand response season kicks off in 2014, with a goal of 75 megawatts by 2016.
Award accepted by: Michael Brown, NV Energy
Oklahoma Gas & Electric for Outstanding Investor-Owned Utility Demand Response Program Award
Oklahoma Gas & Electric's voluntary SmartHours program is designed to encourage customers to shift their kilowatt usage from the peak hours of 2 - 7 p.m. weekdays to remaining off-peak periods. During these off-peak hours, the SmartHours rate per kWh is almost 50 percent of OG&E's standard rate. Extensive research has pinpointed customers' primary interests in the program are saving money, having control of their comfort and savings, and knowing that there is no risk in trying out SmartHours for a year. At the end of 2013, OG&E had enrolled more than 80,000 customers in SmartHours. As of April 7, 2014, 10,638 more customers had switched to SmartHours (205 percent of the YTD goal). OG&E achieved these enrollment numbers during the coldest winter and spring in a decade – a time of year when customers generally are not concerned about summertime electric bills. With eight months remaining in the three-year campaign, the goal of enrolling 120,000 customers is well within reach.
Award accepted by: Brett Willison, Oklahoma Gas & Electric
Sacramento Municipal Utility District for Outstanding Public-Owned Utility Demand Response Program Award
Sacramento Municipal Utility District has fully executed ten demand response pilots and installed an integrated DRMS, investing $27M in demand response research and infrastructure in less than four years. This included a demand response dynamic pricing pilot with 100,000 customers, including default dynamic pricing and rigorous experimental research methods. The results disproved longstanding claims against both low impacts and customer rejection of dynamic pricing by demonstrating peak load savings up to 26% by behavior alone, extremely high enrollment rates in the default treatment groups, and no adverse effects in special interest groups such as low income. Evaluations showed significant peak load savings across the portfolio, with residential daily peak load reductions of 6%-41%, event peak load reductions of 12%-43%, and summer energy savings of up to 4%. In the Commercial sector, PowerDirect achievements of 3.4 MW peak load reduction with lighting peak reduction savings of 50-60% were realized.
Award accepted by: Craig Sherman, SMUD
10th Award Winners presented April 2013
Innovative Application of Demand Response Award: Bonneville Power Administration
Bonneville Power Administration (BPA) conducted two pilot projects to draw upon demand response (DR) capacity from commercial and industrial sites to balance both increases and decreases in supply from renewable resources, as well as traditional generation. One pilot tested the ability of a paper mill to provide up to 40 MW of bi-directional capability by controlling pulp refining. The program also tested a number of other businesses, including lumber yard, hospital, wastewater, and government office loads for a total of 8 sites and another 900 kW of load impact. BPA also worked closely with customer utilities and five refrigerated warehouse sites throughout the Pacific Northwest as part of the Smart End-Use Energy Storage and Integration of Renewable Energy Pilot. These sites were enabled for automated DR functionality and thus were able to provide more than 1,300 kW of load reduction and more than 800 kW of load increase, as directed through BPA's demand response automation server, within 10 minutes of notification. The BPA program serves as an innovative model for how demand response can be used to help manage the intermittency of the Northwest's growing renewable energy resources.
Outstanding Program Participation Award: Dakota Electric Association
Dakota Electric Association's EnergyWise® has reduced the utility's system peak demand by more than 20% when wholesale market prices are at their highest. Over $18 million in savings in 2012 were passed on to 47% of all members through billing credits or lower off-peak rates. Members who participate in an off-peak program allow Dakota Electric to temporarily interrupt power to connected loads or start standby generators. The end-uses include electric water heaters, electric space heaters, central air conditioners, pool pumps and hot tubs, farm irrigation systems, electric vehicles, and even whole buildings. This award recognizes Dakota Electric's program success and ability to achieve a significant amount of customer participation and load reduction.
Outstanding Collaboration Award: Nashville Electric Service
Nashville Electric Service (NES) along with Tennessee Valley Authority (TVA) participated in a joint collaboration utilizing 52 owned substations to respond to a TVA called peak demand management event or to manage/mitigate its own monthly peak demand. The successful implementation uses the Landis+Gyr Gridstream two-way radio-frequency communications platform throughout an advanced distribution communications network down to individual end points for monitoring and/or control. The program is a milestone in initiatives supporting NES and TVA to meet contracted load reduction of 40 MWs. NES contributed 49.2% of mitigated capacity short fall to the overall TVA 2012 Virtual Power Plant program, saving over $3.4 million in demand charges. NES and TVA were supported by MW Consulting in creating the novel strategy and applications being used to realize the program's benefits. To make this program successful, NES collaborated not only with TVA but with a number of its customers in order to implement a form of demand response not often seen in the industry.
Outstanding Program Achievement Award: PECO
PECO developed an innovative approach to dealing with a challenging regulatory requirement to reduce its load by 4.5% during the top 100 hours of system load between June 1 and September 30, 2012. The company developed a Demand Response Management System to assess high probability load hours, to predict how much DR to dispatch, and what portions of the DR portfolio to call during high probability hours. In the summer of 2012, all of PECO's top 100 hours of system load occurred over an eight week period, with 10 hours falling on Saturdays which rendered them non-callable DR hours. In spite of this challenge, and due in large part to the construction of a diverse DR portfolio consisting of traditional dispatchable DR, Conservation Voltage Reduction, and resultant DR from energy efficiency PECO was able to achieve the 4.5% load reduction target (355 MW). Prior to the summer of 2012, PECO's greatest DR performance was 179 MW for a total of 4 hours. PECO was able to solve a very complex implementation challenge with this successful program that is deserving of an award.
9th Award Winners presented April 2012
Innovative Marketing Award: Con Edison of New York for coolNYC smartAC load management study
CoolNYC was a 2011 residential load management program, funded and enabled by Con Edison with the use of ThinkEco's modlet plug-load management solution and the associated smartAC thermostat. The coolNYC study allowed tenants with room air-conditioners (RACs) to receive the modlet and thermostat, free of charge. Through the use of the modlet, Con Edison customers were able to better control their energy use during the hot summer months. More specifically, the modlet (a) enabled thermostat- and time-based control of window ACs, (b) empowered consumers with remote control and energy-use monitoring of window ACs via browser or smart phone apps, and (c) allowed users to pre-schedule their window ACs on/off. The objective of the study was to be able to enroll RACs into a demand response program in a way that maintained consumer comfort. During the summer of 2011, this technology was deployed in a large residential mixed-income complex in New York City. Flyers were put up across the four-building complex, and emails were sent from the building management office to tenants. During a two-week period in May 2011, about a quarter of the buildings' tenants volunteered to participate in the study. Modlets were handed out in early June, and the majority of participants set them up on their own. June was set aside as baseline monitoring month, and scheduling and 5-hour demand response events were introduced in July. In implementing the events, participants were notified via email 24 hours prior to an event, followed by a reminder 2 hours prior to the event. Participants were automatically opted in unless they actively opted out through the software or using the technology.
Outstanding Program Achievement Award: EnerNOC working with Transpower, Genesis Energy and Meridian Energy
For Interruptible Load in the New Zealand Instantaneous Reserves market. With more than 70 percent of electricity coming from renewable sources (hydro, geothermal and wind), New Zealand's electrical grid is one of the lowest-carbon systems in the world. However, balancing frequency on the grid is a constant challenge, especially at high rates of HVDC transfer and with the large single shaft Combined Cycle Gas Turbine plants on the grid. Much of New Zealand's electricity is hydro, generated from lakes and rivers in the South Island, while most of the electricity demand is in the North Island, in particular, the Auckland region. Consequently, large amounts of electricity need to be transmitted long distances between the two islands. It is more efficient to transmit electricity over long distances by high voltage direct current (HVDC). Through the Instantaneous Reserves markets, market participants like generators can bid spinning reserve and like major industrial sites and distribution companies can bid Interruptible Load into these markets. EnerNOC has partnered with other market participants to help them enter the Instantaneous Reserves market. EnerNOC has now built an aggregator portfolio in the North Island that can deliver over 100MW of fast response (less than 1 second) Interruptible Load. This is an AutoDR product. To date, EnerNOC has delivered the dispatched quantities in all the under frequency events. For a grid emergency event on December 13, 2011 when the Huntly power station tripped over 500MW off the grid, EnerNOC delivered over 120MW of fast reserve which contributed to arresting the frequency fall. This demonstrated the benefits of having an aggregated portfolio which is fast response (<1 second), reliable as firm capacity, diverse and robust across different sectors and at 50 different Grid Exit Points and provides a staggered restoration after events.
2011 Trailblazing Award for Innovation: U.S. Green Building Council
USGBC LEED Pilot Credit 8: Demand Response was created to increase participation in Demand Response technologies and programs that make energy generation and distribution systems more efficient, increase grid reliability, and reduce environmental impacts and greenhouse gas (GHG) emissions. Projects are required to design buildings and equipment to participate in, or have the ability to participate in, Demand Response programs through load shedding or shifting. On-site electricity generation does not meet the intent of this credit. This pilot credit resulted in a partnership between the USGBC and the Environmental Defense Fund (EDF) called the Demand Response Partnership Program (DRPP). The DRPP is a collaborative effort between the USGBC and EDF that is bringing together both sides of the grid. Through DRPP, selected utility hosts, solution providers, technology providers and program sponsors along with owners and managers of LEED-registered and certified buildings will participate in a pilot program that has both action and research components. Throughout the pilot program, data will be collected to reflect the actual results and experiences of DRPP participants. The particularly innovative result of LEED Pilot Credit 8: Demand Response is the DRPP. Through this partnership, USGBC and EDF will collaborate with selected utility hosts, solution providers, technology sponsors and program sponsors to foster participation from commercial customers into existing utility, ISO or curtailment provider demand response programs. By leveraging the relationship USGBC has with over 45,000 LEED buildings, and utilizing the new LEED credit for demand response, thousands of buildings are reachable in this groundbreaking initiative. USGBC has demonstrated the ability to drive widespread adoption of green building practices and is currently certifying approximately 1,700,000 square feet per day of LEED projects.
8th Award Winners presented April 2011
Outstanding Achievement by a Commercial End-User Award: New York University Langone Medical Center (w/ Constellation Energy).
NYU Langone Medical Center has shown that they are very committed to continuously improving their DR capabilities. They also are very innovative in their quest to find new things that they can do DR-wise, and don't just go for the obvious measures. Also commendable is that they are able to participate in the NYISO program, and also the Con Edison distribution relief program. The Center had won a PLMA Award in 2007 but has clearly demonstrated that they continue to pursue excellence in their demand response and energy efficiency programs.
Outstanding Program Achievement Award: Rocky Mountain Power (w/ Comverge)
Rocky Mountain Power had a lot of positives in this program including the fact that they achieved 110 MW's of load reduction that qualified as 10 minute non-spin reserve, had good economics (impressive B/C ratios especially the TRC), and an innovative use of incentives vis-à-vis the pay for performance customer incentive mechanism. Comverge also should be recognized for delivering a solid program that yields significant results for the utility.
Innovative Application of Technology Award: Bonneville Power Administration and Seattle City Light
Bonneville Power Administration and Seattle City Light have demonstrated a very futuristic application of DR that might just be the next wave of a Smart Grid application. The fact that they were doing AutoDR for winter conditions was impressive and a first-of-its-kind. They also were working with buildings of significant size in and complexity. Finally, this is a noteworthy example of DR in the Pacific Northwest and BPA/SCL (and LBNL) should be acknowledged for their pioneering efforts.
7th Award Winners presented April 2010
Exel Corporation: Award for Outstanding Achievement by a Commercial End-User
Exel, a division of Deutsche Post DHL, is the leading contract logistics provider in the Americas and has sites throughout the United States, Canada and Latin America. Exel provides innovative, customized supply chain solutions and third-party logistics to some of the world's best-known and most successful companies. The company's supply chain design, consulting, warehousing, fulfillment, and transportation services help companies be more productive, more efficient and more competitive. CPower (formerly ConsumerPowerline) is a leading national demand response aggregator. The company works with clients and business partners across North America and the United Kingdom, including in the major energy markets of New England, New York, the Mid-Atlantic region, Texas, California and Ontario. In 2009, CPower and Exel joined forces to create a demand response pilot program that would allow Exel to participate in several major demand response markets while enabling the opportunity for full evaluation and possible scaling of programs on a national basis. As part of Deutsche Post DHL and its GoGreen climate protection program, Exel has committed to reducing its carbon footprint by 30 percent by 2020.
JCP&L, a FirstEnergy Company: Award for Innovative Application of Technology
Jersey Central Power & Light (JCP&L), a FirstEnergy company, implemented an Integrated Distributed Energy Resources (IDER) Management Program in a targeted area of its New Jersey service territory and operated it successfully during the 2009 summer season. The IDER Program involved the deployment of control devices for each participating customer's central air conditioning system(s), and includes a control switch, a temperature sensor and a two-way data communications network and is branded EasyGreen for customer solicitation and participation activities. The IDER control system enables real-time monitoring and control of non-critical end use equipment that enabled JCP&L to deliver and measure specific levels of load management in targeted areas, which supported management of peak loads during high system load conditions. The IDER Program is designed to test and confirm operational and market-based benefits of smart grid principles. The IDER control system monitors and controls non-critical customer electrical loads at both the individual and at aggregated levels of circuit, substation transformer and substation. This control system monitors available load based on program rules, verifies operations, detects tampering and documents impacts. JCP&L used the IDER system to monitor the available manageable load and initiated load reduction events on the targeted circuits and substations. The IDER Program has been selected as an EPRI industry smart grid demonstration host site and is part of FirstEnergy's recently awarded Smart Grid Investment Grant project.
Idaho Power: Award for Demand Response Program Achievement
Idaho Power Company (IPC) implemented its FlexPeak Management Program to reduce summer peak demand and delay the construction of new peaking power plants. The program provides up to 65 MW of reliable demand response capacity to Idaho Power. The program can be called from June 1 – August 31 from 2:00 PM – 8:00 PM, Monday-Friday, non-holidays. Participants receive 2-hour notification, and events last from 2-4 hours. FlexPeak Management has already achieved impressive results in its first year of implementation. IPC called 8 demand response events in a 4-week period during the summer of 2009. Average performance across all events was over 140 percent against nominated capacity. In its first year alone, FlexPeak Management has proved to be a valuable peak shaving resource in the summer months, and has had a positive effect on the grid, the local community, and the environment. FlexPeak Management prevents the need for more traditional, supply-side resources. The program provides IPC with cost effective, zero-emissions capacity to address its peak demand challenges, and IPC customers benefit from a more reliable energy supply. IPC FlexPeak Management Program is managed by EnerNOC, Inc., a leading provider of commercial and industrial demand response solutions for utilities. EnerNOC's innovative technology, extensive expertise, and quality customer service have helped IPC make their commitment to using cost-efficient, environmentally friendly alternatives to peaking power plants a reality.
6th Award Winners presented April 2009
Outstanding Achievement by a Commercial End-User Award: Target Corporation
for its proactive participation in a variety of demand response programs throughout the country. Target's objective was to create a demand response program that would enable the company to register a statistically significant number of stores in each major demand response market. Based on the results of the pilot, they would then determine whether their participation in demand response could be stepped up to a significantly larger scale. As of June 1, 2008, Target was positioned to shed over 13 megawatts of load among 12 utilities at 116 stores. Their plans for 2009 include increasing the DR capability to several hundred stores in all major markets in the United States with over 35 megawatts of peak load reduction capacity. They have centralized their DR program operations to one central location at the company's Commissioning Department. This centralization effort has allowed the company to participate in every test or actual event within the required notification period – in some cases with as little as 10 minutes notification. Target participates in DR programs in PJM, New York, New England and California. Target is one of the first broadline retailers to participate in demand response and prove that it can be highly successful in the retail in industry and not impact the customer experience. Target deserves special recognition for their participation and continued dedication to being a valued resource in DR markets across the United States.
Innovative Application of Technology Award: Cass County Electric Cooperative
Cass County Electric Cooperative, based in Fargo North Dakota, founded its load management program in 1976 in response to the oil embargo. In 2003, Cass County developed the Incremental Pricing Plan (IPP) which has three time zones that correlate to system conditions. Customers are notified of the Green, Yellow or Red zone through an LED traffic light that is wired directly at each customer location. For the majority of the year, the customer is in the green zone, and receives an off-peak energy rate. During a critical peak period, the red zone, the customer either curtails their electrical loads or they pay a high coincident demand charge. The yellow zone peak conditions are symbolized by a yellow light, in which load management is not required, however higher energy prices are invoked. Customers can either elect to reduce their demands, initiate backup power systems, or pay the higher price. The IPP program has allowed commercial, industrial, and agricultural customers much lower operating costs by minimizing their loads during on-peak periods. By adding the middle “yellow” zone, the IPP program offers flexibility for customers to manage their loads and power costs and the result is a very popular program among these customer groups. The IPP program has 684 customers and serves a total of 3,048 accounts. The IPP program serves as an excellent example of how an electric cooperative has utilized a fairly straight forward technological solution to implement an innovative application of demand response program.
Outstanding Integrated EE/DR Award: City of Ames, Iowa Electric Services
for its efforts to integrate energy efficiency and demand response program efforts. Smart Energy is a demand-side management initiative that has four distinct approaches for immediate and long-term demand reduction – education, green energy development, energy efficiency and demand response. Smart Energy offers the following set of programs that provide energy management assistance:
The City of Ames has tapped into increased customer interest in energy conservation and the connection between energy efficiency and demand response. The goal of the utility is to inform, educate, and help citizens develop good energy habits aimed at conserving energy at a time that is most appropriate and advantageous to the utility system, particularly during peak periods. The City has received this award because of their visionary approach to developing and implementing an integrated approach to energy efficiency and demand response programs.
Outstanding Outreach Award: Baltimore Gas and Electric Company
for its outstanding outreach efforts in connection with the PeakRewardsSM program. The program engages BGE residential customer to be part of a solution to: strengthen electric system reliability, keep wholesale energy and capacity prices lower than they otherwise would be, reduce the need for new power plants and T&D infrastructure. Through direct load control of air conditioners, PeakRewards reduces energy demand during peak periods throughout the summer. It also gives customers tools for management their electric bill. PeakRewards launched in May 2008 and, as of December 2008, over 60,000 customers have enrolled in the program. BGE expects to complete its enrollment process at participation levels that far exceed the above-referenced number of customers. Participating customers are offered a choice of having a Smart Switch installed on their central air conditioner units or a Smart Thermostat that allows for automated temperature control. In 2009, BGE plans to launch enhancements to this program which will include the addition of a residential water heater program (targeting about 45 MW of peak load reduction during the summer and about 170 MW of peak load reduction during the winter), a pool pump pilot, and a substation feeder pilot. Customers are paid significant incentives for their participation in the program (up to $200 in the first year of participation). BGE has instituted an innovative enrollment process that offers customers a variety of choices to participate in the program including: signing up via the web, via the PeakRewards hotline, through business reply cards in direct mail pieces, and by completing enrollment cards at community events. It is clear that these approaches have led to a significant level of program participation as BGE embarks on the 2009 DR season.
Outstanding Sustainable Program Award: Interstate Power and Light Company
PLMA is pleased to announce that Interstate Power and Light Company (IPL) has received the Outstanding Sustainable Program Award for 2008 for its efforts in administering the Appliance Cycling program. The program targets residential customers through the IPL service territory based on a temperature trigger defined for n three zones within the IPL service territory (Burlington, Cedar Rapids, and Mason City). IPL has a capability to cycle approximately between 27 to 30 MW for a full 6-hour curtailment period, which current participation levels at nearly 47,000 customers. IPL has focused on ensuring the long-term viability of this program by implementing a maintenance plan that imposes regular checks of control switches and replaces any faulty equipment. This has led to a higher level of reliability during event periods. By replacing non-functioning switches IPL is able to increase the load control potential for the program.
Outstanding Curtailment Service Provider Award: EnergyConnect
EnergyConnect Inc. has received an award for the outstanding efforts related to its FlexConnectTM program, a voluntary demand response program that pays customers for temporary load reduction when wholesale electricity prices are high. FlexConnect provides a platform for users to make informed decisions on the best times to engage in demand response. Users can choose to dig into market details and be very hands-on or let the system automatically identify load shifting opportunities for them. Access to FlexConnect is through a secure web portal giving each customer instant visibility of demand response opportunities in context with critical information about their electricity use patterns. FlexConnect offers a wide range of choices and most flexibility for customers to participate in demand response programs. FlexConnect makes it easy for customers to voluntarily engage in demand response without having to wait for an event call or an emergency. Many customers do not want to be on the hook for a mandatory curtailment and prefer to have choices of when to opt-in or opt-out. FlexConnect connects customers with more voluntary DR opportunities and any other program or platform. In 2008, over 50% of all economic DR transactions settled in the PJM service footprint were through FlexConnect.
5th Award Winners presented April 2008
Outstanding Achievement by a Commercial End-User Award: Marriott Corporation.
The Marriott Corporation has received this award for their participation in a variety of demand response programs throughout the country. Marriott has once again proven it strong corporate commitment to energy conservation and the various local communities in which they operate by their participation in three important demand response programs:
In all three cases, Marriott participates through a partnership with demand response aggregator EnerNoc. With a total of seven hotels enrolled in the two California DR programs, Marriott was able to provide 2,400 kW of peak capacity during times when the electric grid was under strain due to intense heat waves. During events, Marriott utilizes its on-site generators, dims zone lighting and adjusts HVAC set points as necessary. In addition, Marriott employees manually shut down parking structure lighting, guest room door lights, and kitchen and guest ice machines for the duration of the event.
Outstanding Achievement by an Institutional End-User Award: New York University Hospitals Center
The New York University Hospitals Center has received an award for their participation in the New York ISO and Consolidated Edison DR programs. NYU Hospitals Center started participating in the NYISO's DR program through ConsumerPowerline in 2006. In 2007, NYU Hospitals Center added the ConEd DLRP Program to their DR program portfolio. The ConEd program calls for load reductions during periods when specific sub-zones in ConEd's service territory are under constraint. Since that time, they have brought on 11 buildings across the campus for a total of nearly 3 million square feet with nearly 2 MW of demand response capability. During DR events, NYU Hospitals Center operates its emergency generators which deliver the committed load for either program without any impact on the comfort of the occupants. Future plans call for increasing its shed capability to over 5 MW through reductions in air handler speeds, resetting the chilled water routines, switching from electricity to steam, and installing energy management control systems on its new chiller plant. Funds are being provided through the NYSERDA Peak Load Reduction Program to enable many of these measures to be installed and validated. NYU Hospitals Center's participation in these DR programs proves that institutional facilities are able and willing to make significant impacts toward stabilizing the New York City electric grid. This serves as an excellent example of how institutional facilities can participate in demand response programs nationwide.
Innovative Application of Residential Technology Award: Xcel Energy
PLMA is pleased to announce that Xcel Energy has received an award for its innovation in the use of technology to enhance the effectiveness of its residential Saver's Switch® demand response program. In operation for over 18 years, the program is serving nearly 435,000 residential and commercial customers providing more than 400 MW of peak load reduction on hot summer days. Xcel has maintained an average annual customer retention of 99% and much of that success can be attributed to Xcel's development of the “virtual visit” to participants' homes to identify if switches are working properly. Leveraging their AMI network, they developed a test control strategy and data set from the customer that identified switches no longer providing kW reductions. Eliminating actual site visits to identify maintenance issues has saved ratepayers millions of dollars and has enabled Xcel to bring more than 50 MW of non-performing control loads back on line over the past four years. Another outstanding aspect of Xcel's program relates to their use of the worldwide web to demonstrate how the program works. Xcel's web tool demonstrates to prospective participants how the program works. The tool was awarded ‘Best Energy Online Campaign' by the Web Marketing Association. Xcel's innovative use of technology represents how to sustain a mass market program such as direct load control so that it can be counted on as an effective demand response resource.
Innovative Application of C&I Technology Award: Pacific Gas and Electric
PG&E, in collaboration with the Lawrence Berkeley National Laboratory, Global Energy Partners LLC, and Akuacom, has received an award for its innovation in the use of technology to substantially improve the performance of its commercial and industrial demand response programs. The automated demand response (Auto-DR) program is an automation-based communications infrastructure that provides DR program participants with electronic, Internet-based price and reliability signals that are linked to facility energy management control systems or related building and automation process control systems. Drawing on successful pilot efforts conducted in previous years, the PG&E team was able to recruit and enable a total of 20 large commercial, industrial and institutional customers representing 82 utility service accounts with Auto-DR systems. Over the course of the summer of 2007 when DR events were called by PG&E, Auto-DR participants were able to shed their loads according to the pre-specified plans set up during the period of enablement. Customers were notified of pending events and would always have the capability and knowledge to override the automation system and opt-out of specific DR events if their conditions did not warrant participating. By linking existing advanced control technologies with the Internet, PG&E was able to systematically establish automated load control from PG&E's load dispatch center all the way to the customer end-use loads. This is a breakthrough in the DR industry and could lead to substantial DR program performance if adopted on a more wide-scale basis. Particularly impressive about the Auto-DR effort was the fact that automation tended to improve the effectiveness of DR program performance. The average load shed during the 2007 DR season for automated CPP customers was 8% while the average shed for a sample of comparable non-automated CPP customers was a negative 1%. PG&E believes that similar patterns will emerge in 2008 when they compare automated demand bidding (DBP) customers to non-automated DBP customers.
Outstanding Program Achievement Award: Energy Curtailment Specialists
Energy Curtailment Specialists, Inc. (ECS) has received the Outstanding Program Achievement Award for 2007 for its efforts in administering the Operation Save New York program, designed to assist the New York state wholesale power grid when electric load demands are forecast to exceed the available supply. When the New York ISO declares a DR emergency, Operation Save New York has the capability to deliver nearly 700 MWs of load reduction. Particularly noteworthy was ECS' emphasis on “pure” load curtailment, which is accomplished when customers reduce their energy consumption without the use of backup generation. ECS targeted industrial customers for participation in the program, given their outstanding performance capability. ECS' customer portfolio also includes smaller entities that are capable of reducing less than 200 kW to customers that have reduction targets in the 200-500 kW range. ECS stresses involving the customer at every phase of their participation in the program. For example, ECS works with the customer during the time of enrollment to conduct a detailed audit that identifies load reducing opportunities. Once the customer is recruited and enabled for participating in DR events, ECS continually monitors and updates the customer as to the likelihood that they may be called upon during NYISO events. These steps have led to a high customer satisfaction and a remarkable 99% renewal rate for participation in the program.
Outstanding Outreach Award: Southern California Edison
Southern California Edison has received an award for outstanding outreach efforts in connection with its 2007 Summer Discount Plan Program. Following one of the hottest summers on record in 2006, SCE embarked on an ambitious effort to double the enrollment of its 20-year old Summer Discount Plan Program in time for the summer of 2007. During the planning process for the 2007 program, SCE recognized that a significant re-thinking of the program design would be necessary to ramp up to the intended implementation goals in such a short period of time. The following techniques were employed:
These efforts paid off as SCE was able to bring on an additional 140,000 customers by December 2007 for a total load reduction potential of 225 MW. SCE efforts serve as a model for how a large utility can rapidly implement a demand response program and be able to achieve its goals.
4th Award Winners presented April 2007
Outstanding Program Achievement Award: Commonwealth Edison for developing a suite of demand response programs and pioneered many of the DR efforts we now take for granted.
Photo: From the left, Steve Rosenstock, EEI presents the award to Sharon Hillman and Jim Eber of Commonwealth Edison
Outstanding End-User Achievement Award: PathMark Stores, Inc for their outstanding efforts in aggregating demand response in over 70 of their supermarkets and achieving a demand reduction of 177% of their targeted demand.
Award accepted by: Marshall Chapin of EnerNOC
Outstanding Achievement by an End-User Award: CB Richard Ellis for overcoming the barriers inherent with rental property participation in demand response programs.
Photo: Marshall Chapin of EnerNOC (left) accepts the award on behalf of Pathmark Stores and Humphrey Wong of ConsumerPowerline (right) accepts the award on behalf of CB Richard Ellis Real Estate
Outstanding Curtailment Service Provider Achievement Award: EnerNOC for their success in delivering demand response results to the New England market.
Photo: Peter Morante (left) presents the award to Marshall Chapin of EnerNOC
Innovative Application of Technology Award: Long Island Power Authority, LIPAEdge, for pioneering the use of two-way communication thermostat technologies.
Innovative Program Design Award: Portland General Electric's Dispatchable Standby Generation for its uniqueness in utilizing customer owned generation through paralleling switchgear to maximize generation output and cost effectiveness.
Photo: Steve Rosenstock of EEI (left) presents the award to Bruce Barney of PGE
3rd Award Winners presented April 2006
Outstanding Program Achievement Award: Korea Electric Power Corporation
Outstanding End-User Achievement Award: Massachusetts Department of Capital Asset Management/DR Winter Supplemental Program
Outstanding Outreach Award: NYSERDA/Peak Load Reduction Program
Innovative Program Design Award: PG&E/Business Energy Coalition Program
2nd Award Winners presented April 2005
Innovative Application of Technology Award: City of Ashland/BPA Power Shift Program and Southern California Edison/Energy Orb
Innovative Program Design Award: Rappahannok Electric Cooperative and New York ISO/Demand Response Program
1st Award Winners presented April 2004
Outstanding Program Achievement Award: MidAmerican Energy/Interruptible Load Program
Outstanding Research Award: California IOUs/Electricity Pricing Research Project
Outstanding End-User Achievement Award: Dollar Tree Stores
International Cooperation Award: Progress Energy Florida
Outstanding Individual Contribution Award: Alison Silverstein, FERC
Award Winner presented October 2002
2002 Performance Recognition Award to New York Power Authority in the government entity category for large publicly-owned utilities. In the summer of 2002 NYPA activated the demand reduction program 12 times. PLM participating customers reduced their electricity use by a total of more than 50,000 kilowatts, which is about equal to the output of a small power plant. NYPA customers participating in the program receive $40 for each kilowatt of electricity they commit to save when called on during the high-demand months, from June through September. The Power Authority may make such requests for up to 15 weekdays during those months, with the standard duration of the reductions lasting up to six hours (12 noon-6 p.m.). Participants achieve the power cutbacks through various measures, including turning off or dimming non-essential lighting, adjusting air-conditioning settings, and using their own on-site generators. Among the NYPA customers participating are the Metropolitan Transportation Authority, the City and State Universities of New York, and the New York City Department of Environmental Protection. NYPA's PLM program is part of a larger effort under New York State government's direction known as the Coordinated Electricity Demand Reduction Initiative, or CEDRI, that has resulted in substantial cutbacks in power use this summer. In addition to NYPA, it involves the New York Independent System Operator, the New York State Energy Research and Development Authority, the Long Island Power Authority, and the New York State Public Service Commission.
Award Winner presented 2001
Cinergy's PowerShare™ was awarded the “Demand Response Program Award for 2001” in the category of Investor-Owned Utility, from the Peak Load Management Alliance at its fall conference in Washington, D.C. There were 23 nominations submitted for awards by Cinergy's peer companies.
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35th PLMA Conference